Carter Murray is partnering with a global company that offers security technologies, both in the physical and digital world.
They are currently expanding the team and are looking for a Software Services Account Delivery Manager based in Dubai.
Scope and purpose:
- Ensures all services associated to the company's software solution are delivered to customers in an efficient manner to meet the client's needs while maximizing profitability for the business
- Play a key role in building on long-term customer relationships acting, in conjunction with the Sales Account Managers, as the bridge between the client and Services Teams
- Handle all operational matters, quality performance and change management for software services contracts
- Minimum of 5 years professional experience with at least 3 years of proven success in customer/ delivery operations role with Software Services Delivery
- Strong passion for customer service and excellence, as well as a keen attention to detail and meticulous planning and execution
- Experience leading change management governance process
- Creativity in discovering actionable results and ability to succeed in a collaborative, fast-paced, global environment
- Working knowledge of pre-sales and post sales process
- Effective interpersonal and relationship-building skills
The SR Group (Dubai) Limited is acting as an Employment Agency in relation to this vacancy.