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Relationship Manager - Financial Services platform (HK+China)

  • Location:

    Hong Kong Island, Hong Kong

  • Sector :

    Financial Services

  • Job type:

    Permanent

  • Salary :

    Negotiable

  • Contact :

    Elaine Fung

  • Email :

    elainefung@cartermurray.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref :

    131693_1581999846

  • Published :

    seit 7 Monaten

  • Expiry date:

    2020-03-19

  • Consultant:

    #

  • Act as point of contact for clients in the global team
  • Onboard new clients and conduct hands-on training on how to utilize the subscription system
  • Develop a very strong working knowledge of platforms in order to provide consultative support to all employers
  • Analyse data on usage, surveys and all other forms of feedback to form a comprehensive view of clients. Report on health and propensity to renew
  • Maintain relationships with third party vendors, benefits consultants, and Sales team in order to drive more business into the firm
  • You will provide feedback and suggest improvements / innovation to existing content or system to ensure it remains up to date
  • Occasional travel to China, mainly SZ on day trips

What gives you an edge…

  • 1-3 year of B2B Client Management experience
  • Interest in Fixed Income will be key
  • Strong and Confident in Mandarin
  • Have experience within a Customer Success function
  • Consistently perform in a changing environment

The SR Group (Hong Kong) Limited is acting as an Employment Agency in relation to this vacancy.

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