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Customer Success Executive

My client is one of the world's leading market intelligence companies, who offer a unique perspective in the CPG innovation space.

This is an outstanding opportunity to work as part of one of the world's most renowned agencies and play a pivotal role in leading partnerships to unlock the potential of their brands.

Client Success Executive

The role:

  • Proactively communicating with clients about the most relevant product features/insights for their specific business needs.
  • Responding to client briefs and preparing analysis to bring data to life using pre-published syndicated content.
  • Presenting syndicated content to clients in an interactive and confident manner in order to show how the insights can be valuable for their business objectives.
  • Partner with the regional Account Directors to ensure there is a plan in place with each client by conducting regular check-in calls for tactical items and performing strategic business reviews for alignment of objectives and outcomes.
  • Partner with the Account Directors in the region to ensure we manage all accounts effectively and deliver client engagement plans together.

The ideal candidate:

  • Previous B2B experience in Customer success or account management.
  • Ability to interpret information from different sources to build compelling stories.
  • Proven organisational skills and ability to multitask and prioritise/manage a workflow.
  • A solution-driven and results focused attitude. Having the right attitude; based on enthusiasm, ambition, and a positive outlook, should all be characteristics you cherish and display.

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Carter Murray is part of The Specialist Recruitment Group PTY LTD, which is acting as an Employment Agency in relation to this vacancy.

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